An ISO 9001:2008 Certified Company   
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ATS Facilities

Marketing & Sales:
ATS Steels has an experienced marketing and sales team that is exceptionally talented, dedicated and objective oriented. Having customer satisfaction as their top priority, the sales team identifies the customer’s needs & requirements and responds to them professionally, systematically and on time. The Marketing Department forms a vital bridge enabling ATS to understand and cater to the ever changing market needs. The team also looks after activities such as brand development, market research and feasibility studies, selecting and channelizing marketing activities through media, public relations activities and organizing exhibitions, seminars, etc. in order to accomplish the company’s vision & goals.

Design / Engineering:
The engineering department of ATS utilizes the standard code of practice and is equipped with analysis and design software such as STADD PRO, AUTO CAD & other internally developed Software’s. These software’s are handled by qualified structural engineers who are experienced in designing complex structures, enabling ATS to come up with the best possible design for any project of any complexity. Through the use of advanced software controlled engineering and production, the quality is improved along with efficiency and optimization. The Engineering team is ever ready to answer all and any technical queries emanating from the client at any point of time.

Customer Support Department:
The CSD team ensures that customer satisfaction is placed at the heart of our business. The CSD has the responsibility of live monitoring and controlling all ongoing projects to ensure their successful completion. To achieve the desired outcome on every project, the Customer Support Department relies on a team of experienced engineers and professionals through all phases of the projects, namely – Planning, Design, Detailing, Production, Execution, Delivery and Erection.

Project Planning:
Upon award of a project to ATS, The Manager (CSD) assigns a CSD Engineer to handle all technical and commercial aspects associated with the project from inception to completion. At the outset of the project, the CSD Engineer prepares a base schedule defining all milestones and activities and identifies major subcontractors and special requirements taking into consideration the size, complexity, end-use and location of the project.

Delivery:
Prior to commencement of shipment of fabricated steel to the site, the CSD team deputes a Project Engineer to assist the erection team in providing onsite service to ATS’s clients. The Project Engineer makes very regular visits to the sites, throughout this phase of the project and communicates client needs to the CSD engineer ensuring efficient and timely response

Projects Execution:
In addition to the Supply, Fabrication and Delivery, ATS Steels through its Projects Department is also able to offer erection services. Erection is carried out by ATS Steel personnel or subcontracted out to qualified Erectors who work under the direct management and supervision of ATS. A project Engineer from ATS will manage the project whenever erection is under ATS’s responsibility. All revisions can be easily handled by coordination between ATS’s engineering department and erection crew at site.

Feedback:
We follow up with client time to time and update his positive & negative feedback. Our Liability to client satisfaction is most important. We provide tab to client in which they can write there complaints , Requirements, Enquiry etc.